ENJOY 15% OFF YOUR FIRST PURCHASE OVER £100 - USE CODE JUNE15 AT THE CHECKOUT - PLUS FREE DOMESTIC SHIPPING

DELIVERY & RETURNS

Delivery

With standard delivery you will receive your order within 3 – 5 working days. Available within the UK and Channel Islands. Shipping is free within the UK.

Standard European delivery - £8.00  (please allow up to 21 days) a signature will be required.

United States of America & the rest of the world  - £24.00  ( please allow up to 21 days ) a signature will be required. Orders over £150 qualify for Free Shipping.

OVERSEAS PURCHASES; Please note all transactions are carried out Sterling to Sterling.

IMPORT DUTIES/TAX that your country implements are your responsibility and NOT that of STIL Lifestyle.

INSURANCE; goods are insured by STIL Lifestyle in transit. All goods must be signed for by you the purchaser and upon signing, the responsibility of insurance passes to you the customer.

Please inform us if you would like your item(s) gift wrapped. 

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must have any tags attached and it must be in it's original packaging.

To complete your return, we require the original receipt or proof of purchase so please ensure that this is included in the return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@stil-lifestyle.co.uk or call us on 01342 822140.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@stil-lifestyle.com and send your item to: 16 Hartfield Road East Sussex GB RH18 5DN.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Shipping & Costs


Free returns on UK orders over the value of £75*. Europe and Rest of World, you are responsible for return shipping costs and sending the item back to us - we advise strongly that you send it tracked and with a signature required.

 
Please mail your product to: STIL Lifestyle, 16 Hartfield Road East Sussex GB RH18 5DN

*UK Shipping costs on SALE items are non-refundable. The cost of return shipping will not be added to your refund.

Please allow 3-7 working days for a refund to be processed.


Any queries at all please email us at customercare@stil-lifestyle.com or call us on 01342 822140.